******* CONTRACT STARTED BY ONLINE AGENT

I changed my number from the Company name to my private name. This was finalised on 15 January 2018. In the meantime I had numerous calls from agents attempting to sell me contracts. Every single time I told them I did not want a new contract and that I wanted to stay on a Pay-as-you-go basis until I was certain of what contract I wanted. I left the country on 9 December 2017 and in my absence an online sent started an ******* contract on 15 December 2017. I only became aware of this when I went into Vodaacom in the Liberty Midlands Mall to discuss a new contract and get a new phone. I was then advised that “I” had initiated a new contract, expiring in October 2019. I have since contacted the ***** department. My case number EC-1J5B-3WINTW. I have now received an invoice, which I will NOT be paying. I have sent messages via Twitter and emailed. I get no response from anyone. I need an urgent response as I cannot afford to have my phone cut off.