WvdM
Werner van der Merwe
1 reviews | Active since Jun 2021
08 Jun 2021, 12:04
******* Contract Changes
I am sick of trying to get ******* changes to my contracts reversed. After an hour on the phone upgrading specific lines I get a call back shortly after stating that some of the deals are no longer available so the made other changes, after declining the 'new deal' you simply get a 'sorry' we already changed it and there is nothing we can do.
If I can just get hold of the recordings to show the ******* changes it would be awesome. Apparently every other person that phones you is from a different sub-contracting department and then you just have to phone again.
In short and as explained on my latest call to Vodacom on *** who couldn't assist (***), I am altering my debit order. I am opening a case at SAPS for *****.
Great Job Vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jun 2021, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2021, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jun 2021, 12:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that they made contact with you and is assisting with your query,
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that they made contact with you and is assisting with your query,
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2021, 12:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that they made contact with you and is assisting with your query,
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that they made contact with you and is assisting with your query,
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,