******* contract

I was phoned by Homemark one of Vodacom's agencies about upgrading my phone on the 6th November 2017. I turned down their first "special" deal as it involved two phones and more money. I agreed on a cheaper upgrade. I was told that she , Npombi, would phone my husband in the afternoon to confirm as the contract is in his name. She never did and Ram delivered the phone two days later. I set about sorting everything out on it and downloading app's etc. The next morning I received a sms from Vodacom stating they had activated my account and gave me another cell number. I contacted Npombi who said that she would look into it and get back within the day .....After many attempts to reach her again, I finally got to speak to her a couple of days later, she apologized for not getting back to me, but said they had sent me the wrong phone as this was connected to a new contract, so I must send it back, and she would get Ram to pick it up. I waited 5 days in the mean while Vodacom took off money from my account for the contract. SURELY IT IS ******* FOR ANYONE TO TAKE MONEY OFF WHEN NO NEW CONTRACT HAS BEEN SIGNED!!!! I gave up trying to get hold of Homemark after attempting to phone them hundreds of time over the next 5 days, the phone just rings. I then contacted Vodacom after sales to cancel the contract which they wouldn't do until they had the phone back, they arranged Ram to pick it up which they did on 2017-11-21 I was told to phone them back after 3 days and they would cancel. I have just done that, 6 days later, and I am told I need to wait another 7 days before they cancel and then another 21 days before they will reimburse me. This is totally unacceptable!! At no time has anyone apologized for the error