GS
Guy S
1 reviews | Active since Mar 2009
21 Oct 2020, 15:41
******* content charges not refunded in full and poor customer service
Vodacom has *******ly been charging me for content service that i never subscribed to for over 18 months. When i queried the charges, i was eventually told i would be refunded for 3 months, i then queried this and was told i would be refunded for 6 months. No further information or response received for charges that are *******. Also no consideration by Vodacom that i have been a client for over 10 years. I have seen many such complaints online and am now lodging a formal complaint with ICASA
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Oct 2020, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2020, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GS
Guy S's updateReviewer Update
22 Oct 2020, 09:47Dear Vodacom Consumer Website Team
Unfortunately this standard blanket response is of no help as this is the same response i receive each time i raise this issue. You reply on HelloPeter in this manner so as to show that you have rep**** however the issue is not resolved.
I will continue to escalate this across other channels.
Many thanks
Guy
Unfortunately this standard blanket response is of no help as this is the same response i receive each time i raise this issue. You reply on HelloPeter in this manner so as to show that you have rep**** however the issue is not resolved.
I will continue to escalate this across other channels.
Many thanks
Guy
GS
Guy S's update22 Oct 2020, 09:47
Reviewer Update
Dear Vodacom Consumer Website Team
Unfortunately this standard blanket response is of no help as this is the same response i receive each time i raise this issue. You reply on HelloPeter in this manner so as to show that you have rep**** however the issue is not resolved.
I will continue to escalate this across other channels.
Many thanks
Guy
Unfortunately this standard blanket response is of no help as this is the same response i receive each time i raise this issue. You reply on HelloPeter in this manner so as to show that you have rep**** however the issue is not resolved.
I will continue to escalate this across other channels.
Many thanks
Guy
GS
Guy S's updateReviewer Update
22 Oct 2020, 15:45Good day Consumer Website Team,
Unfortunately the resolution stated by Vodacom is insufficient based on the period of time i was charged for content services that i did not subscribe for. I have sent follow up emails to the customer service team, specifically to Nasiefah Lippert however have to feedback to date.
It seems as if Vodacom struggles to track issues raised across different channels, the challenge as a customer is service delivery is limited on any one channel there I have to resort to multiple channels. I am still awaiting feedback from my response however as this issue has been on-going since the 7th of September I have escalated externally to Vodacom as well.
Unfortunately the resolution stated by Vodacom is insufficient based on the period of time i was charged for content services that i did not subscribe for. I have sent follow up emails to the customer service team, specifically to Nasiefah Lippert however have to feedback to date.
It seems as if Vodacom struggles to track issues raised across different channels, the challenge as a customer is service delivery is limited on any one channel there I have to resort to multiple channels. I am still awaiting feedback from my response however as this issue has been on-going since the 7th of September I have escalated externally to Vodacom as well.
GS
Guy S's update22 Oct 2020, 15:45
Reviewer Update
Good day Consumer Website Team,
Unfortunately the resolution stated by Vodacom is insufficient based on the period of time i was charged for content services that i did not subscribe for. I have sent follow up emails to the customer service team, specifically to Nasiefah Lippert however have to feedback to date.
It seems as if Vodacom struggles to track issues raised across different channels, the challenge as a customer is service delivery is limited on any one channel there I have to resort to multiple channels. I am still awaiting feedback from my response however as this issue has been on-going since the 7th of September I have escalated externally to Vodacom as well.
Unfortunately the resolution stated by Vodacom is insufficient based on the period of time i was charged for content services that i did not subscribe for. I have sent follow up emails to the customer service team, specifically to Nasiefah Lippert however have to feedback to date.
It seems as if Vodacom struggles to track issues raised across different channels, the challenge as a customer is service delivery is limited on any one channel there I have to resort to multiple channels. I am still awaiting feedback from my response however as this issue has been on-going since the 7th of September I have escalated externally to Vodacom as well.