JR
Jeannette R

1 reviews | Active since Oct 2017

22 Oct 2017, 22:11

******* charging and claim

Our records reflect that you have 2 Vodacom account numbers namely the below: I ********** - This account is with our Legal department I ********** - This account is up to date You will need to contact the Legal department on ********** ( free call from your Vodacom number ) as they need to clear your name from the system regarding this account as there is a R0.00 balance, only they will be able to assist with this.

I have been trying since the end of September to get my name cleared. As this contract ended in March 2017 and I did a upgrade in March and transfered this account to my daughters name.

I have been handed over to vodacom collection company yet according to vodacom I owe R0.00. My daughter is also been charged for 2 handsets yet only received and signed for 1 handset. This is *******.

Disgusted customer.

0
Replies (2)
Vodacom
Vodacom's reply23 Oct 2017, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JR
Jeannette R's update26 Oct 2017, 21:02
Reviewer Update
Still no contact from vodacom or correction done