******* Charges on & Dishonest Call-Center Agents And their Managers: (If I could afford to cancell this contrat I was going to definatley not up[grading with Vodacom)

Account number: I***-0 On the 22 October contacted Vodacom contract retention/ upgrade/ cancellation Department and the purpose for my call was to negotiate to be migrated to a package cheaper than the one that I currently had/ have (Red Premium +) and my sole reason to migrate is due to economic condition with my house hold. I spoke to a consultant who introduced himself as Halala, in summary he offered me an upward migration at the reduced/ discounted rate of R1499 (Red VIP Plus that normally cost R2199PM) I gladly accepted the offer which was to take effect from the 1st November 2019 this migration was for the number *** What went wrong? On the 4th November I requested my invoice (Invoice number: H0-GJ19Z) that was to paid on the 15th November 2019, I noticed that my Red VIP+ Line Rental was billed at R2199 instead of R1499 (as per Halala deal) again an additional charge of Red VIP+ Line Rental R567.49 (that I am not aware of) In addition to the above I noticed that the migration fee for my other line ***) was of R1322.00 was not included in this invoice (Invoice number: H0-GJ19Z). Having noticed the above, I contacted Vodacom and requested to speak to Halala, who confirmed that my migration has taken place on both numbers *** & ***) and that is going to cost R1499 (Red VIP+ Line Rental for cell: ***) and R30.00 for (250MB and 250 for cell ***) but I was not convinced. Out of curiosity I called the call centre again and requested to speak to the Manager in charged – who introduced himself as Rakesh, in our discussion (in summary) I requested the following

1. To change my current package to my original package (Red Premium +) with an immediate effect due to the fact that I will not afford to pay R2199 (Red VIP+) 2. And afford me an opportunity to choose the package of my choice to the maximum budget of R1500.00 3. I am on not prepared to pay the amounts (R2199.00+R567.49 Vat inclusive) as stated in my invoice (Invoice number: H0-GJ19Z) as they do not represent what was agreed upon and authorised by me. 4. Rakesh is not a man of his words, ************* and have no sense of urgency nor customer oriented as he has agreed to revert my package to (Red Premium +) and ensure that my invoice is adjusted accordingly, at the same time he promised to call me back but never did instead I am the one chasing after him (as he is forever in a meeting). I’ve just received an SMS that I have been migrated to my old package as from 1 December 2019 (as indicated in point 1-3 above I am not prepared to pay for (R2199.00+R567.49 Vat inclusive) as I cannot afford nor have I agreed to this charges for the month ending 30 November 2019 including R2199.00+R567.49 Vat inclusive that are payble on the 15th of this month)