******* changes to Business Contracts

<p>5 July 2016 - via Vodacom Facebook page & email correspondence ********** <p>Okay Vodacom - it's time to get rid of "Mondo" ********** 296 - who call<br />saying they are in partnership with you.<br />They continuously call and spam our company phones and are allowing<br />unauthorised persons to adjust their company packages without permission!?<br />Our company then have to wait THREE months before changing my accounts<br />back<br />to the packages they were on.<br />How are these people gaining access to our private information? They know<br />which contracts we have, how many we have, and access to our company<br />private information, which was given to Vodacom in good faith. How can you<br />allow contracts to be changed without ANY personal or company verification<br />methods? No ID number / business registration number asked?<br />I am in awe and to be perfectly honest, gobsmacked by the absolute lack of<br />privacy. Our company chose to make use of Vodacom as a service provider<br />and<br />we do not accept being spammed and constantly hassled by ********** 296, and<br />alike numbers. If we want a contract changed, we will call Vodacom direct,<br />or visit my nearest Vodacom shop.<br />We demand that our contracts which were changed without the permission of<br />the Director of the company be changed back immediately, and we refuse to<br />pay the change of contract fee which was explained to me by Vodacom."<br />With every previous Vodacom visit / upgrade / transaction, I have required<br />a letter of permission, accompanied by Company Registration documents,<br />which is why I cannot understand Mondo performing business contract<br />upgrades without any form of verification.<br /><br />The numbers they performed changes to without permission are as follows:<br /><br /> ********** 220<br /> ********** 216<br /><br />The employees who use the phones were unaware that it was not Vodacom<br />contacting them directly, and are unauthorised to make changes to any<br />contracts. This is in any case ******* as the contracts are not in their<br />personal capacity, and are business contracts. No changes may be made<br />without permission from the business' director, BI Birk.<br /><br /></p> <p>6 July 2016</p> <p>Vodacom respond saying it is being investigated by their forensic team</p> <p> </p> <p>01 August 2016</p> <p>I follow up - no response from Vodacom</p> <p> </p> <p>04 August 2016</p> <p>I follow up </p> <p> </p> <p>05 August 2016</p> <p>Vodacom respond: </p> <p>Good day</p> <p>We do apologise for the inconvienced caused , to have these lines investigated by our ***** division , you will need to snd an affidavit with a copy of signatories id to ********** <p>Regards</p> <p>Lauren</p> <p> </p> <p>SERIOUSLY - A WHOLE MONTH JUST TO TELL ME THAT I NOW NEED AN AFFIDAVIT!!??? - When they did not require any signatories / ID to change these contracts WITHOUT PERMISSION. </p> <p> </p> <p>This is your process for changing contracts. Now tell me how the correct procedures were followed!?? http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions</p> <p>6.1.2. all relevant documents required by Vodacom have been signed by you indicating acceptance of any terms and conditions applicable thereto.</p> <p>NO documents were signed or even requested, yet they were still able to go ahead and change our business numbers?? </p> <p>So tell me, if I have an employee on a Smart S package (R209 /month), and these people phoned him and said Wow we can save you money - we see you are using 2 Gb data! Check out this deal! ....And change him over to a Red Advantage R 999 / month package - it's okay?? The company is not aware and must just pay when the debit order goes off???</p> <p>I demand that our cellphone contracts are changed back to the original packages with immediate effect, with a refund for the difference in price. We refuse to leave this here. </p>