BE
Bridget E

1 reviews | Active since Mar 2009

10 Mar 2021, 13:54

******* change of address on my billing

I would like to understand who authorised vodacom to change my address that is reflected on my invoice and statement from my FICA'd home address, to my work address. This was not authorised by me, is not FICA. And was not requested. Furthermore how much sense is it to change to my work address from my home address in a pandemic when i am and have been working from home in the last year. I would like this rectified and returned to the original reflection which is my HOME address

0
Replies (2)
Vodacom
Vodacom's reply10 Mar 2021, 19:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply10 Mar 2021, 19:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team