CG
Claude G

1 reviews | Active since Oct 2020

07 Oct 2020, 19:43

******* blacklisted handset

My handset got *******ly blacklisted due to the non payment/bad debt of another company. My contract was transferred from another company to my own company 21/01/2020 and has been paid ever since, the handset installment as well. 5th of october my phone went dead, when I called customer care they told me my handset was blacklisted due to bad debt. The more I am trying to explain to them but this number and handset was transferred from that company and has been paid for 9 months already the more they are sending me from the one department to the next and guess what? For 2 days now, I don't have a phone..one I paid for the whole time. Never ever take a business account from vodacom, it's gonna cost you dearly!

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2020, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team