mM
malikap M

1 reviews | Active since Sept 2016

18 May 2017, 18:25

******* BILLING OF ACCOUNT THAT ISNT MINE!

<p>You continue to charge me for a number I have never seen. You have now suspended a number that I do have with you and that has been paid. Despite numerous calls to the call center and online complaints, there is no resolution. This is despicable and *******!!!!!</p>

0
Replies (4)
Vodacom
Vodacom's reply19 May 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 May 2017, 10:32
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

mM
malikap M's update23 May 2017, 08:03
Reviewer Update

My other number is still off because of the mix up. It is the one that my son uses and he is currently in hospital so I am not able to reach him at all. Vodacom please, this is ridiculous

mM
malikap M's update27 May 2017, 12:15
Reviewer Update

STILL NO FEEDBACK AND RESOLUTION!!!!! This is DISGUSTING!!!!!