1 reviews | Active since Jul 2017
******* Billing
<p>I ported my number to MTN 3 months ago and I am being billed *******ly on a ghost number by vodacom which they assigned to me without my consent. The phone with this number has been switched off since the cancellation date yet Vodacom has billed my bank account twice for a total of R1623 on a number that was cancelled in April. </p> <p>I have called several times only to be given the run around. I was told that they need permission to put the money back into my account. Funny because Vodacom took the money out without my permission.</p> <p>I went into the store and they gave me a number to call to grant permission to Vodacom to return the money. The number is non -existant( ********** ) . When I call the cancellations department on ********** it gives me a ridiculous message that I have exceeded my number of calls to this number and I can try after the 2 Aug. This is ******* that you have been *******ly charged and cannot reach anybody for a refund 3 months later.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
I am still waiting for a call from a consultant as the refund amount was incorrect.
This is getting really frustrating. Anything billed after the last day of April was the fault of Vodacom so the entire amount is due for credit. Poor service yet again!
I am still waiting for a call from a consultant as the refund amount was incorrect.
This is getting really frustrating. Anything billed after the last day of April was the fault of Vodacom so the entire amount is due for credit. Poor service yet again!
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
Refund processed will reflect within 5 working days
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
Refund processed will reflect within 5 working days
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
