1 reviews | Active since Jan 2019
******* atomatic contract renewal
To start my story I quit my job late 2016, and my account went into arreas for about three months untill february of 2017 after which I made arrangements to pay the account.
The payments were made and I made the last payment en of August. Vodacom sent me a statement showing ZERO balance outstanding. I then proceeded to call them to cancel my contract, but was told it cannot be done as the contract was automatically renewed. Excuse me?? I never consented to ANYTHING to be renewed. I called the helpline and after about speaking to six different people in a span of a week, three unsolved supposed logged tickets that nobody gotback to me about, still nothing.
I WILL NOT PAY ANY MORE MONEY ON THIS ACCOUNT.
my account number is I ********** -9.
Please if someone from vodacom can contact me and sort out this mess, as I am not responsible for your ***** up
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)