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MW
Marlene White-Coleman

1 reviews | Active since Jan 2023

26 Jan 2023, 12:48

******* and unauthorized billing

This is information I have available to present to Basebone, which is the content WASP who has overcharged my Vodacom account. R6.09 gets deducted from my account twice daily. I have not downloaded or authorized anything on my phone in this regard. This is ******* and I have never authorized for this to get deducted from my Vodacom Account. Current invoice – to date January invoice – R 434.22 December invoice – R 420.21 All moneys must be refunded and the unauthorized services must be cancelled immediately and a full investigation of ***** against this must be conducted.

Content ID: *** – Baseplay Pulse

Content ID: *** – Stream

Content name: Basebone

0
Replies (3)
Vodacom
Vodacom's reply26 Jan 2023, 13:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

MW
Marlene White-Coleman's update02 Feb 2023, 14:45
Reviewer Update
I am still waiting for someone to contact me about my complaint. You will not get hold of me on the mobile number due to NO SIGNALS from Vodacom. I can not use my phone. The only contact details are my email address or you can get hold of me on ***.
Vodacom
Vodacom's reply06 Feb 2023, 12:06
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our content services team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,