1 reviews | Active since Apr 2017
******* and unauthorised transfer of number to Elite Mobile
<p>My Vodacom contract recently came up for renewal and I originally decided to continue on a month-to-month basis until such time that I felt it necessary to upgrade my handset and adjust my contract.</p> <p> </p> <p>I however received various phone calls from Vodacom and subsequently, Elite Mobile, offering reduced contract pricing and requested that they email me the proposed details so that I can consider my options.</p> <p> </p> <p>To my shock and horror, I received SMS communication today from Vodacom advising that my quotation has been processed (1- ********** ********** ) and then subsequently received another from Elite Mobile confirming that my order number (EM- ********** 3-1) is currently being processed.</p> <p> </p> <p>On contacting Vodacom Customer Care this evening, I was advised that my line had been deleted from Vodacom and was now with Elite Mobile and that I should contact them.</p> <p> </p> <p>I have not in any way agreed to any such transfer and view this activity as an infringement of my rights as consumer as well as blatant ***** on the part of the consultant who did this.</p> <p> </p> <p>My long-standing contract with Vodacom is to be restored to exactly what it was prior to this ******* and unauthorised transfer and confirmation thereof provided.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mr Kayne,
Feedback has been provided.
Regards,
Cassandra
Dear Mr Kayne,
Feedback has been provided.
Regards,
Cassandra
