HF
Henk F
1 reviews | Active since Jun 2022
21 Jun 2022, 13:39
******* and unauthorised debit order
We changed our address and email contact and now don't receive any accounts. the address we changed in the store is also not on their system. This menas we can not get through the security questions to correct whatever mess up they made. Because we don't get an account we haven't been paying, so they decided to restart a 5 year old debit order which was cancelled. This i am sure is *******.
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Replies (2)
Vodacom's replyOfficial
21 Jun 2022, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jun 2022, 11:16Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we updated your address details on our system, and emailed a copy of your invoices and statement as requested.
We escalated your query to our accounts team for further assistance. Based on the feedback provided, our team removed the debit order on your account and credited the penalty fee incurred.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we updated your address details on our system, and emailed a copy of your invoices and statement as requested.
We escalated your query to our accounts team for further assistance. Based on the feedback provided, our team removed the debit order on your account and credited the penalty fee incurred.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2022, 11:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we updated your address details on our system, and emailed a copy of your invoices and statement as requested.
We escalated your query to our accounts team for further assistance. Based on the feedback provided, our team removed the debit order on your account and credited the penalty fee incurred.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we updated your address details on our system, and emailed a copy of your invoices and statement as requested.
We escalated your query to our accounts team for further assistance. Based on the feedback provided, our team removed the debit order on your account and credited the penalty fee incurred.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,