DS
Derek S
1 reviews | Active since Dec 2016
02 Nov 2019, 12:22
******* and inaccurate billing of data contract by VODACOM!!!!
Vodacom has the most ******* and inaccurate billing system. I ended two contracts pre maturely as per cancellation quotation by paying the relative amounts.
They did NOT cancel one of the contracts as requested and kept on billing me (debit order) without the contract being live anymore!!!!
To contact them is also a nightmare because you cannot speak to them anymore about it directly, butvthey keep on *****ing my money!!!!’
Do not want to have ANYTHING to fo with them after this issue!!!
Hope they SEE this!!!!!!!!
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Replies (1)Vodacom's replyOfficial
02 Nov 2019, 16:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2019, 16:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
