AB
Ashleigh B

1 reviews | Active since Apr 2022

06 Apr 2022, 21:50

******* AND *****ULANT

A consultant phoned me saying I'm a valued customer of 10 years and had never missed a payment. They offered 100G data and R200 less pm. I asked is this a new contract No will I have the same number YES. I'm due an upgrade in June and asked will this cease in June YES. All lies I got sent a new sum card with a new number and a new contract. I then drove to vodacom some 30km away. They gave me a number to cancel it and cannot help me but don't worry it is only pending and cannot be activated till you call and activate it yourself. LIES AGAIN. I received a message to say it is now activated. This is ******* and *****. Nobody will help me now and I need it canceled. Tomorrow I have to spend grs now trying to sort this out. *******.

0
Replies (1)
Vodacom
Vodacom's reply07 Apr 2022, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team