PP
Philip P
1 reviews | Active since Nov 2014
01 Aug 2021, 18:22
******* and false .
I signed a new data contract yesterday on ***. The website I am directed to is a 56 page terms and conditions and NOT my contract. Your robot cannot assist me.You advise you will debit me with R9.99 in case of death. I did NOT sign for this and it is nowhere on my contract I got from your outlet. So please refund and cancel this R9.99. I hope I don't get anymore surprises!!!!
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Replies (2)
Vodacom's replyOfficial
02 Aug 2021, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2021, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Aug 2021, 14:37Dear Philip Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2021, 14:37
Official
Dear Philip Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,