Hellopeter
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MA
Marlene A

1 reviews | Active since Jun 2019

19 Jun 2019, 12:15

******* accounts deductions

1 year ago I closed off all my mobile contracts with Vodacom as I was relocating overseas. After I paid off my accounts at the Cresta shopping Centre branch I emailed off all the paperwork to the cancellation department asking for them to cancel my accounts. Since then I have sent multiple email requesting feedback and I have had no response from Vodacom with the exception of those automated responses that someone is dealing with my inquiry.

On 31 May 2019 Vodacom ******* took money out my account. I feel I now have no other option but to resort to placing this on hello peter as they never responded to me.

I was an account holder with Vodacom from the time I got my very first mobile phone and I think it’s disgusting how you treat long term loyal customers.

0
Replies (3)
Vodacom
Vodacom's reply19 Jun 2019, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
MA
Marlene A's update20 Jun 2019, 12:31
Reviewer Update
Along with submitting my HelloPeter yesterday I also send all the documents to Vodacom separately and again all I have received are automated responses.
MA
Marlene A's update29 Jun 2019, 08:23
Reviewer Update
Ok you guys are so useless honestly Now more money has gone out my account an amount of R1064.74. How is it possible that you are able to ***** money from people that closed off their accounts over a year ago. I want this dealt with now.