******* account opening

At the end of last month May 2019 I realized that Vodacom is deducting more money of my account than they should. After investigating I discover they somehow opened a new account under my name which include a Samsung S10 phone and a Samsung watch. I was told to report this to their ***** and dispute depart, which is what I did. I received an email from them stating that it was a mistake and the account was for someone else with the same name as myself but different ID number. They claimed that they will rectify this problem and credit me for the money, this was on 27 May 2019. Today 18 June I followed up on this and nothing has been done. I phoned their ***** and dispute number ********** three times today with promises of we will call you before close of day with an answer, I’m still waiting. I tried phoning their cancellation department ********** and after explaining everything to them was put on hold for 10min only for the call to be cut. This is ridiculous, how do vodacom open accounts with out verified ID docs and why can I not get anybody to sort this out at Vodacom. They quick to help you when they can take your money, but useless when they *****ed up and need to refund..........