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Thembeka M

1 reviews | Active since Oct 2014

26 Jan 2024, 07:41

Ill-treated by Vodacom

Vodacom is taking my money, they debited my account and they not providing for services. I have escalated the issue since November everytime I get sms issue is resolved & nothing is resolved on my side. I am giving them end of today to resolve issue otherwise I will not be financially abused by Vodacom while I suffer.

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Replies (4)
Vodacom
Vodacom's reply26 Jan 2024, 08:00
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Thembeka M's update26 Jan 2024, 09:10
Reviewer Update
I have already contacted and spoke to 1 of your consultant and nothing has been done. Stop making brushing me off just for public points. When are you going to address this
Vodacom
Vodacom's reply26 Jan 2024, 09:54
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Thembeka M's update20 Mar 2024, 07:57
Reviewer Update
I was called by a lady called Olivia, she said she is working with another department to resolve my issues and she still waiting on them, today I got an SMS my number is suspended AND THEY STILL DEMANDING MONEY FROM ME WHILE I HAVE NOT RECEIVED ANY ASSISTANCE FOR MY CONCERNS my issue still isn't resolved with VODACOM SINCE NOVEMBER 2023. DISGUSTING AND PSYCHOLOGICAL DRAINING SERVICE.