Ill trained Vodacom staff just don't give a damn

Vodacom Mooirivier Mall Potchefstroom's staff is clearly ill trained in customer services and relations. My repair is imminant from over a month ago. Meanwhile, I still had to carry out their job on their behalf, sorting insurance matters with #Finrite, which, thanks to Gugu, was sorted on their side. Totally unacceptable treatment of a customer of over 30 years, so I am quite disappointed, to say the least!