HJ
HB J
1 reviews | Active since Aug 2010
10 Jan 2019, 11:50
Ignoring the CPA and acting outside the law
Vodacom is refusing to operate in line with the Consumer Protection Act. Their cancellation fee quote is wrong and their cancellation email is designed to set people up for failure. It is very long with several digits. Even if you type it correctly, they do not reply to your email. I need a response to my request to correct their VERY overstated and ******* cancel fee quote in order to refer it to the National Consumer Commission. Respond to my email VODACOM
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2019, 12:51Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2019, 12:51
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Jan 2019, 12:57Dear Hannelie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have rep**** to you via email regarding the closing of this query as the matter has now been resolved.
Regards
Consumer Website Team(SA)
Vodacom's reply15 Jan 2019, 12:57
Official
Dear Hannelie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have rep**** to you via email regarding the closing of this query as the matter has now been resolved.
Regards
Consumer Website Team(SA)
HJ
HB J's updateReviewer Update
15 Jan 2019, 20:49Thank you for the reply and action, my online profile does not show the changes yet, can you please make sure it is done.
Kind Regards
HJ
HB J's update15 Jan 2019, 20:49
Reviewer Update
Thank you for the reply and action, my online profile does not show the changes yet, can you please make sure it is done.
Kind Regards