JS
Johannes S

1 reviews | Active since Sept 2015

01 Sept 2016, 12:18

Ignoring responsiblity for removing credit *****

<p>I have sent an email to your legal department on 26 August regarding a ********** account on my name and I have received no reply or phone call from your company. I have been sent from department to department. The Accounts Department promised it would be removed within 20 days. When I phoned after 20 days to confirm this, they said no its not their responsibility I should contact the ***** Department. The ***** Department refered me to the Accounts Department in the first place!! After my last complaint on Hello Peter ref EC-047W-21YPOU, I was refered to the legal department. Now please to explain to me who is responsible for this job because your legal department does not reply</p>

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 13:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team