HV
Hulda V
1 reviews | Active since Mar 2009
03 May 2021, 09:36
Ignoring request to cancel contract
Dear Vodacom. After numerous phone calls to cancel my contract, you yet again ignored my request and debited my account. I am disappointed in your services. It it almost impossible to get through to a your call centre, so if you could sort out this matter asap it will be much appreciated.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 May 2021, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2021, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
HV
Hulda V's updateReviewer Update
03 May 2021, 12:07Thank you. I look forward to it.
HV
Hulda V's update03 May 2021, 12:07
Reviewer Update
Thank you. I look forward to it.
Vodacom's replyOfficial
03 May 2021, 17:09Dear Hulda Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded cancellation on your number and we have processed credit for May 2021 invoice.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2021, 17:09
Official
Dear Hulda Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded cancellation on your number and we have processed credit for May 2021 invoice.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,