CD
Clint D

1 reviews | Active since Dec 2011

04 Oct 2016, 10:36

Ignoring my subsequent correspondence

<p>To whom it may concern</p> <p> </p> <p>about a month ago my portable router fell into water, i logged it with vodacom and the nutshell response i got was..."that i should peruse my personal insurance to cover the router"</p> <p>I then subseqently rep**** both by email and hellopeter and asked why if i'm a "valued customer" don't i get offered another one at whatever price. I got no answer to this.</p> <p>So now i will cancel my 5 existing lines one for one because i'm not that "valued".</p> <p> </p> <p>Thank you.</p>

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2016, 10:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CD
Clint D's update06 Oct 2016, 13:47
Reviewer Update

Hi

Still no response.

CD
Clint D's update12 Oct 2016, 10:23
Reviewer Update

Still no response???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????