1 reviews | Active since Nov 2016

15 Nov 2016, 12:06

Ignoring my request for cancellation

<p>It has now been 3 months of fighting with Vodacom. Started off with a upgrade on my number that they charged me a bunch of additional costs for, things I didnt even ask for so I returned the handset and requested cancellation of the line and upgrade. Eventially I managed to get those charges reversed only to get more charges added the next billing month so had to fight again. They agreed the billing was incorrect and assured me the charges will be reversed which it was and the contract will be cancelled immidiatly but surprize this month I once again received yet another invoice for it. So now its back to hours on the phone of fighting and call centre agents telling me nothing cn be done and I cant speak to managers because apparently I will be told the same. I'm really so sick of this treatment from Vodacom. And to think at a stage Vodacom was such a excellent cellular provider. Wonder what happened to them</p>

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2016, 14:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,