Ignoring my queries

<p>How many times do I have to ask for the full damage report for my phone before I receive it? Ignoring me does not make the issue go away?</p> <p> </p> <p>I sent my phone in for a faulty charging issue, only to be told that my warranty is void because there is apparent water damage. When I asked for the damage report I was told that they would email it to me on the day [this is after waiting 2 weeks for a part - surely if there was water damage you would know before you ordered the part and after I had given approval to fix it??]</p> <p> </p> <p>I still have not received anything to do with the damage report so I STILL cannot even try and claim for insurance. I'm not willing to pay R4000 to fix a R6000 phone.</p> <p> </p> <p>I'm sick of asking nicely now, but for hopefully the last time please send me the damage report so that I know that your repair centre is not lying. I really do not trust Vodacom anymore. Have NEVER had such bad service - even Telkom is better than this.</p>