Ignoring my escalations

First of all, what a bad move on Vodacom's part for partnering with a shady company such as Elite Mobile. And shame on you, Vodacom, for making my personal detail and data available to anyone, nevermind a to a company with such a bad reputation. Elite Mobile processed an upgrade (but in incorrectly so and at highly inflated prices) and other unauthorised transactions on my Vodacom account, but Vodacom is making no effort in assisting with rectifying the situation. Odd, that they allow another company to process things on my account, and then suddenly Vodacom can't override it based on MY request. I escalated my query, since I wanted to speak with someone with authority to get the situation resolved, but never got the call back I was promised. I received a sms that my query has been closed off without Vodacom making any attempt to contact me or to sort out the issues.