Ignoring my claim number VLD4000

I provided all required documentation for my claim in November 2014. I have been told that I would receive a call when my iPad4 that was ****** would be replaced. After, calling going into the branch several times and then again calling the claims department I was then told my iPad 4 has been discontinued in March 2014! So I've been waiting on something that is not available and no one has told me for more than 3 months. It's not like I haven't given them ample opportunity. I was call the century city store daily for almost 2 weeks now. Now I was told be Inncentia Mkhize, Claims Agent that I only until the 18th February 2015 or my claim will be forfeited and cancelled. Well there isn't any stock of the Ipad Air 2 either!! This is just ridiculous! The sad thing is I've been paying for the last three months and the debits have been coming off my account monthly. I bought insurance for a reason. This has been the worse experience I've ever had and I'm not the type of person to complain but this will hopefully never happen to anyone else after this. I would like a reply from someone at Vodacom with a solution.<br>