Ignoring my cancellation request!

<p>Acc ***1 K Jordaan ***<br />My cancellation request was done online on 30 April 2016 and your email response was received on the same date.<br />Since then two more debit orders have been deducted from my account. My numerous telephone calls have made no impact, even after I speak to a consultant I don't get to speak to someone who can cancel the contract. I get promised that a consultant will phone me back. No one phones me back. I want a cancellation and two months' fees paid back to me urgently.</p>