RA
Rossouw A
1 reviews | Active since Jun 2009
30 Nov 2021, 11:05
Ignoring ***** report
I have sent 10 e-mails to Vodacom in the past month reporting a ********** debit order which has been taken from my account repeatedly, each time attaching the relevant supporting documentation as confirmed by their call centre.
I have received absolutely no response on any of my e-mails. The call centre cannot offer any additional assistance and both the ***** Department and Customer Care clearly do not care at all.
Pathetic!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Nov 2021, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RA
Rossouw A's updateReviewer Update
06 Dec 2021, 23:36I received a call from Marlon at Vodacom last week in response to my Hello Peter complaint. However, he did not provide me with his contact details for following up.
He tried to phone me incessantly on Thursday, a day on which I had back-to-back client appointments all day. I have not heard from him again since then.
Please could you get him to contact me again ASAP or provide me with his contact details.
He tried to phone me incessantly on Thursday, a day on which I had back-to-back client appointments all day. I have not heard from him again since then.
Please could you get him to contact me again ASAP or provide me with his contact details.
RA
Rossouw A's update06 Dec 2021, 23:36
Reviewer Update
I received a call from Marlon at Vodacom last week in response to my Hello Peter complaint. However, he did not provide me with his contact details for following up.
He tried to phone me incessantly on Thursday, a day on which I had back-to-back client appointments all day. I have not heard from him again since then.
Please could you get him to contact me again ASAP or provide me with his contact details.
He tried to phone me incessantly on Thursday, a day on which I had back-to-back client appointments all day. I have not heard from him again since then.
Please could you get him to contact me again ASAP or provide me with his contact details.