1 reviews | Active since Jun 2015
Ignoring Customers
<p>On 12 June 2017 I became aware of deductions on my Vodacom account. These were daily content charges which I did not subscribe to as far as I know and definitely never used. One phone call and it was stopped BUT I am still waiting for a refund! Every call gets answered and escalated but no feedback is ever given!</p> <p> </p> <p>It seems as if the matter was refered to WASPA who send me an sms under Vodacom's name but they are not related to Vodacom at all. My opinion is if Vodacom takes money of my account without my concent they should return it.</p> <p>Can anyone give me advise on this matter?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Marco
Please note that feedback has been provided to you via email.
Regards,
RJ
Best regards,
Dear Marco
Please note that feedback has been provided to you via email.
Regards,
RJ
Best regards,
Looking at my first review you will note that part of the complaint is no feedback! An automated response (As the onw above) is exactly (Word for word)what I saw yesterday on another persons complaint against Vodacom . This is exactly what Vodacom does!!! Automated response and nothing further!
Come on Vodacom please do better!!
Looking at my first review you will note that part of the complaint is no feedback! An automated response (As the onw above) is exactly (Word for word)what I saw yesterday on another persons complaint against Vodacom . This is exactly what Vodacom does!!! Automated response and nothing further!
Come on Vodacom please do better!!
Vodacom has now responded by saying its not for them to solve my problem. How can this be? They take money and just ignore my pleas to get it back?
What should my next step be?
Vodacom has now responded by saying its not for them to solve my problem. How can this be? They take money and just ignore my pleas to get it back?
What should my next step be?