Ignoring customers

<p>I have raised a discrepancy with Vodacom over a billing issue on 29 October 2016 and have to date still had no resolution or feedback, despite following up numerous times and being told the back office and leadership team is looking into the query. Basically my request for an urgent solution is being ignored. I am convinced that Vodacom incorrectly charged me with the end October debit order where I was over charged with about R1500 for data usage and some of this spilled over into the November billing where I will be over charged again. Quick to take one's money but not so quick to look into the query. I have an SMS saying data usage re-tariff was processed and awaiting approval. This was 9 days ago. Yesterday I got an SMS saying my query is being looked into and I will get a response in 24 hours. Still nothing. Come on Vodacom, this is really poor! I will most definitely take further action if this issue is not resolved and I hope that the debit order for end November will be sorted as it is presently at R1900 and this was before the November billing period even started. How is this possible if my bill on average is R1200 per month? I have always managed my account responsibly with data bundles as can be seen from my account history and in October 2016 I updated my iPhone over a wi fi hotspot. This phone does not allow a large software update over cellular data. I want this account looked into as a matter of urgency! References 1- ********** 6078 and 1- ********** 9585.</p>