Ignoring customer is not okay!

I upgraded on Sunday, phone still not working. Phoned yesterday afternoon, was left holding on for 10 minutes.<br> Killed the call and phoned again, battled for 20 minutes before I got through. Joy was busy, so I asked for her to call me back. It did not happen. <br> Went to the store this morning, according to them phone should be working, but it is not.<br> I am not impressed with this kind of service!