SC
Sean C
1 reviews | Active since Oct 2014
11 May 2021, 07:14
Ignoring customer complaints
So another week, another 1 star review. Still waiting for an agent to clarify what is happening with our fibre account. We’ve been getting invoices every month while our line has been suspended since the beginning of last year. We are told that we are liable since we are on contract but the contract had already ended at around April 2020. When I brought this matter to vodacom a attention a few months back, we were told it will be sorted out and a credit will be put on my account but clearly, that hasn’t happened.
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Replies (2)
Vodacom's replyOfficial
11 May 2021, 08:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2021, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sean C's updateReviewer Update
11 May 2021, 17:32No, my query was not resolved so please stop telling me that it is. I’m still getting invoices, the last *********** agent I spoke to told me I’m under contract when Im not!!! It ended April 2020. So my query is not resolved and I will continue to add more reviews until someone contacts me. There will also be no future payments until someone contacts me and clarifies what is happening with my account.
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Sean C's update11 May 2021, 17:32
Reviewer Update
No, my query was not resolved so please stop telling me that it is. I’m still getting invoices, the last *********** agent I spoke to told me I’m under contract when Im not!!! It ended April 2020. So my query is not resolved and I will continue to add more reviews until someone contacts me. There will also be no future payments until someone contacts me and clarifies what is happening with my account.