jclr
judith christina le roux

1 reviews | Active since Oct 2014

20 May 2016, 02:10

ignoring complaints about wrong top up packages since february

<p>I've been trying since January to cancel a top up on a talk package i've complained, ive spoken to them, i've used hello peter but no success to correct this. They just send me my invoice and thats it. Customer service is seriously questionable.</p> <p>I want to cancel my contract with vodacom. Now. And i want to be reimbursed for the extra amount that i ve been paying since february. Complaining and trying to correct this doesn't help and i've had enough of BAD SERVICE.</p> <p>Contact me by email for i am not in the country at present and dont have roaming on. Contact nr +***</p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:20
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team