TVDL
Terence Van Der Linden
1 reviews | Active since Jul 2009
05 Sept 2022, 19:29
Ignoring Clients
Vodacom oh Vodacom You send e-mails to customer care and you get e reference number but nobody comes back to you al all: 002DBaHG0DW1YAAV 002DDaHGH4F6XEV7 002DDaHH0QARTFN3 25 August 2022
*** Data number:
It's very frustrating when one pays for a service but the service provider cannot provide a service.
As from Yesterday 24 August 2022 from around 04H00 until today 25 August 2022 @ about 13h00 finally Vodacom can provide a service.
I had to go the Venterstad yesterday 50 km away from Bethulie to do on line banking and sort out a few things as Vodacom was not available in Bethulie.
Is this fair NO. I pay for a service but Vodacom ignores me as a client.
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Replies (2)
Vodacom's replyOfficial
06 Sept 2022, 08:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2022, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TVDL
Terence Van Der Linden's updateReviewer Update
08 Sept 2022, 18:21Yes I got a phone call saying sorry and somebody will get back to me:
Yes phone rings once and stops so the consultant can say I tried phoning:
Now:
We were off again yesterday 7-9-2022 from 19h00 until 08h00 on the 8-9-2022:
So Vodacom say they are trying but still no great response:
So I suppose they will phone again 1 ring then cancel call and say Mnnn we tried to say sorry.
I am waiting for a call
Yes phone rings once and stops so the consultant can say I tried phoning:
Now:
We were off again yesterday 7-9-2022 from 19h00 until 08h00 on the 8-9-2022:
So Vodacom say they are trying but still no great response:
So I suppose they will phone again 1 ring then cancel call and say Mnnn we tried to say sorry.
I am waiting for a call
TVDL
Terence Van Der Linden's update08 Sept 2022, 18:21
Reviewer Update
Yes I got a phone call saying sorry and somebody will get back to me:
Yes phone rings once and stops so the consultant can say I tried phoning:
Now:
We were off again yesterday 7-9-2022 from 19h00 until 08h00 on the 8-9-2022:
So Vodacom say they are trying but still no great response:
So I suppose they will phone again 1 ring then cancel call and say Mnnn we tried to say sorry.
I am waiting for a call
Yes phone rings once and stops so the consultant can say I tried phoning:
Now:
We were off again yesterday 7-9-2022 from 19h00 until 08h00 on the 8-9-2022:
So Vodacom say they are trying but still no great response:
So I suppose they will phone again 1 ring then cancel call and say Mnnn we tried to say sorry.
I am waiting for a call