Ignoring cancellation request
<p>I requested a cancelation of one of my contracts on 13th Octobel 2016 (ref.-1- ********** 1332) regarding tel. no. - ********** 643 and then to be changed to pay as you go of this contract which expired on 2nd December 2016; however this was ignored by Vodacom in that I received my e-mail statement yesterday (14-12-2016) dated 03-12-2016 on which it states that I am liable for another payment on 03-01-2017 for R30 more than my contract amount with Chatz Cellular in Wellington(this after completing my 24 month contract already). Several efforts towards Chatz Cellular as well as Vodacom to resolve this matter were invain and subsequently told Vodacom if this wrong amount of R218.49 is going to be debited on my bank account on 3-1-2017 I will be reversing the debit order through my bank which will result in reversal costs at my bank(Absa). Please help to resolve this matter because there is no e-mail address available of Vodacom to lodge my complaint.</p>
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Replies (7)
Vodacom's replyOfficial
15 Dec 2016, 15:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2016, 15:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
16 Dec 2016, 11:29I got a call from ********** 8 at 8H32 on 16/12/2016 (maybe Vodacom) but no one responded at the other end of the line - my attempt to call this number gave me a notification that the number do not exist (so now Vodacom have the excuse that they did try to call me) DISGUSTING & ABSOLUTELY DISGRUNTLED!!!
's update16 Dec 2016, 11:29
Reviewer Update
I got a call from ********** 8 at 8H32 on 16/12/2016 (maybe Vodacom) but no one responded at the other end of the line - my attempt to call this number gave me a notification that the number do not exist (so now Vodacom have the excuse that they did try to call me) DISGUSTING & ABSOLUTELY DISGRUNTLED!!!
's updateReviewer Update
16 Dec 2016, 17:13The within 24 hour call back promissed sms from Vodacom has lapsed with no one calling me about this matter - nothing except a ghost call from presumely Vodacom( ********** 8) early this morning - maybe this ghost call was the promissed call back from Vodacom. CUSTOMER SERVICE????????????
's update16 Dec 2016, 17:13
Reviewer Update
The within 24 hour call back promissed sms from Vodacom has lapsed with no one calling me about this matter - nothing except a ghost call from presumely Vodacom( ********** 8) early this morning - maybe this ghost call was the promissed call back from Vodacom. CUSTOMER SERVICE????????????
Vodacom's replyOfficial
19 Dec 2016, 14:42Dear Client
We would like to apologise for any inconvenience caused.
Our records reflect that a prepaid conversion is set for the end of this month. We will create a credit for the December 2016 invoice as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2016, 14:42
Official
Dear Client
We would like to apologise for any inconvenience caused.
Our records reflect that a prepaid conversion is set for the end of this month. We will create a credit for the December 2016 invoice as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
21 Dec 2016, 13:41I demand an application form to cancel any further debit orders on my bank account because this is the the second time our family encounter problems with Vodacom accounting department, because last year it was my son and now it is my turn(what an absolute shambles from Vodacom) since then his payments is done by EFT and Vodacom can not mess up his bank account as they messed up his account. THAT IS WHY I ALSO WANT TO CHANGE TO EFT BECAUSE I CAN NOT TRUST THE INCOMPETANT STAFF OF VODACOM ANYMORE. DISGRUNTLED!!!!!!!
's update21 Dec 2016, 13:41
Reviewer Update
I demand an application form to cancel any further debit orders on my bank account because this is the the second time our family encounter problems with Vodacom accounting department, because last year it was my son and now it is my turn(what an absolute shambles from Vodacom) since then his payments is done by EFT and Vodacom can not mess up his bank account as they messed up his account. THAT IS WHY I ALSO WANT TO CHANGE TO EFT BECAUSE I CAN NOT TRUST THE INCOMPETANT STAFF OF VODACOM ANYMORE. DISGRUNTLED!!!!!!!
's updateReviewer Update
03 Jan 2017, 19:33I still did not not receive a Debit Order cancelation form from Vodacom as requested already on Dec. 21, 2016 - is it perhaps possible that Vodacom can attend to this matter and not simply ignoring it as with all my calls to customer service of Vodacom!!!
's update03 Jan 2017, 19:33
Reviewer Update
I still did not not receive a Debit Order cancelation form from Vodacom as requested already on Dec. 21, 2016 - is it perhaps possible that Vodacom can attend to this matter and not simply ignoring it as with all my calls to customer service of Vodacom!!!
's updateReviewer Update
03 Jan 2017, 19:37I still did not not receive a Debit Order cancelation form from Vodacom as requested already on Dec. 21, 2016 - is it perhaps possible that Vodacom can attend to this matter and not simply ignoring it as with all my calls to customer service of Vodacom!!!
's update03 Jan 2017, 19:37
Reviewer Update
I still did not not receive a Debit Order cancelation form from Vodacom as requested already on Dec. 21, 2016 - is it perhaps possible that Vodacom can attend to this matter and not simply ignoring it as with all my calls to customer service of Vodacom!!!