Ignored for 2 months

Vodacom rep**** to my review on the 26th of March saying that a consultant would contact me shortly to discuss my complaint. Almost 2 months later I have still had no one call me to discuss my complaint! I am still having to pay them the R649 per month which I have been doing since November 2020. How can a company like this continue to ignore their customers but still insist on paying.... I am very disappointed in the service or no service recieved.