ZM
Zanele M
1 reviews | Active since Sept 2022
07 Sept 2022, 10:14
Ignored Customer
I have been trying to get Vodacom's attention for the last 3weeks. I leave my number for them to contact me, no response
I have been on their website, they only have a sales number, I don't see their customer care. Its almost as if they actually don't have one.
The sales team drop your call when they realize you're not a new sale. The contract doesn't have a customer care number. I have run out of options, yet I pay every month
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Sept 2022, 12:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Sept 2022, 12:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
