ZM
Zanele M

1 reviews | Active since Sept 2022

07 Sept 2022, 10:14

Ignored Customer

I have been trying to get Vodacom's attention for the last 3weeks. I leave my number for them to contact me, no response

I have been on their website, they only have a sales number, I don't see their customer care. Its almost as if they actually don't have one.

The sales team drop your call when they realize you're not a new sale. The contract doesn't have a customer care number. I have run out of options, yet I pay every month

0
Replies (1)
Vodacom
Vodacom's reply07 Sept 2022, 12:21
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team