Ignored cancellations

<p>I cancelled my contract and even paid premature cancellation fees to end the contract a few months early, in July instead of Oct. I faxed the signed documents, emailed them, called to confirm, all this dozens of times over and I'm still being billed. At the beginning of October I was told my refund was being processed. Surprise surprise, no refund yet and I've just received a bill for November. The call center now says they have no record of a cancellation request, never mind the hundreds of communications and promise of the refund!!</p>