Ignored By Vodacom’s Support and Disgusting Customer Service

Vodacom depleted my data within 60 seconds of me purchasing it. I raised the issue to Vodacom Support via Twitter where they were helpful and advised that a consultant will be in touch with me. The consultant called me and had a terrible attitude towards me as her tone of voice suggested that I was wasting her time. She rushed through the phone call telling me that she will send me “data saving tips” (as if I don’t know how to manage my data) and most importantly, that she will reimburse me my data.

The conversation ended with her sending me a link where I could read all about monitoring my data usage etc. but no suggestion of my data being reimbursed. I responded to the message and asked when I could be expecting the data and got no response. A few days later I sent another message to the team where I was ignored once again. I guess Vodacom just ignores its customers when they do not want to handle a situation.

Needless to say, I sent an email to a friend who works for Vodacom where he will be escalating the issue of Vodacom “Support” bad service to Head Office. Extremely disappointed and disgusted in the way the situation was handled and the fact that they blatantly ignored my messages.