Ignored by Vodacom

Vodacom upgrades phoned me on 2017-05-30 to offer me a promotional special on the samsung S4. I was on the Red Select package ********** 759 . Oupa from upgrade offered me the S4, unlimited minutes and 10GB data for less I think it was R1300. He assured me that my cost on the new package will be less than what I was paying. On 2017-05-31 I received another call to confirm that I did agree to the upgrade. I received my phone and thought everything was fine. On the 25 August 2017 I had an enquiry and only then did I realize that I wasnt on the contract offer to me. I logged a complaint and was assured that the technical team will only contact me the next week as they didn't work on weekends. I phoned Vodacom every week to do an enquiry. I was told so many different versions, from they are still waiting to get the recording to the matter was resolve, to there is no such complaint. Many times the call centre agents will just cut me off or put me through to the wrong department. I was sent back and forth without any answers. On 2017-11-03 I logged another complaint 1- ********** 945160. Again being told the technical team will get back to me. On 2017-11-22 @ 10:47, I phoned to enquire. I was told that the lady will phone me back within 2 hours, as she wanted to listen to the call. I called back at 14:20 and was told that they are still busy listening to the recording. I asked if I can have a copy and was told I must go to my nearest Vodacom branch and phone the call centre and then they will sent the recording to the Vodacom branch. On 2017-11-25 I went to Swellendam Vodacom, 58km from my house where the personnel thought it was very funny as they didnt have the facilities to listen to the recording. I nevertheless phone call centre and was told that the recording can not be found. I was told that the recording as soon as it was found will be sent to Swellendam Vodacom 2017-11-28 I phoned call centre again and spoke to Lesego that transferred me to Mondeo and she tranferred me to Tertius. Tertius told me that he will sort this out. He phoned me back and told me that he spoke to Theresa at Swellendam and that they will be able to accomodate me to listen to the recording, Tertius asked me to just give him time in order to get the recordings and that he will phone me back. 2017-12-06 Galea logged a call ref to have Tertius phone me back as he wasnt available. While holding for her she spoke to Louisa, Oupa's Team Leader. Galea told me that Louisa is going to listen to the recordings together with Oupa and will phone me back. 2017-12-19 Tertius is in a meeting, Louisa is not available and Tersius's Manager Andries is also in the meeting. Terius or Andries will phone me back. 2018-01-05 12:46 I phoned to speak to Louisa after holding on for almost 20 min I am told that Louisa doesnt know anything about my complaint. I asked the call centre agent that I need to speak to Louisa as I want the matter to be resolved. I am put on hold again After 34min I speak to Kedi, she is going to get the recording as Louisa is not at her table. Kedi will phone me back. 15:59 Kedi phoned me, informing me that she got the recordings of 2017-05-04 which was the upgrade done on my husband's contract, and the 2017-05-31 where I confirmed that I did the upgrade with Oupa on 2017-05-30. The recording og 2017-05-30 is not available. It is 2018-01-15 today and still havent heard anything back. I fell that Vodacom is sweeping this matter under the rug. For almost 5 months I am trying to obtain the recording of where Oupa helped me with the offer on the upgrade. If we can get the recording I want to listen to it as it will proof if I am lying or if Oupa did made me the offer. According to me I am on the wrong contract since June 2017 and it seems nothing is being done about it.