kC
kate C
1 reviews | Active since Feb 2012
05 Aug 2024, 10:26
IGNORED BY CORPORATE INSURANCE DEPARMENT
Asked for corporate VAS to be cancelled on 20/4/2024. No reply. Emailed again on 2 July 2024. No reply. Phoned on 2/8/2024. Apparently you cannot speak to anyone in the corporate insurance department. Emailed again. No reply. Does anyone actually work in this department? I want this insurance cancelled and have now been charged 2 months extra. Useless email address as no-one replies ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Aug 2024, 12:53 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2024, 12:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
kC
kate C's updateReviewer Update
01 Oct 2024, 10:12Good day, I am still being billed. I have asked numerous times now for this to be stopped. emailed numerous email addresses and no-one seems capable of doing this. Getting super sick of this now. I don't see how this can be so difficult to cancel. This account is closing month end so you DD is going to bounce and be rejected.
Billed again this month for R58.15
| ***0 | ACB DEBIT:EXTERNAL ( 19,75 ) VODACOM *** B*** | -58.15
Billed again this month for R58.15
| ***0 | ACB DEBIT:EXTERNAL ( 19,75 ) VODACOM *** B*** | -58.15
kC
kate C's update01 Oct 2024, 10:12
Reviewer Update
Good day, I am still being billed. I have asked numerous times now for this to be stopped. emailed numerous email addresses and no-one seems capable of doing this. Getting super sick of this now. I don't see how this can be so difficult to cancel. This account is closing month end so you DD is going to bounce and be rejected.
Billed again this month for R58.15
| ***0 | ACB DEBIT:EXTERNAL ( 19,75 ) VODACOM *** B*** | -58.15
Billed again this month for R58.15
| ***0 | ACB DEBIT:EXTERNAL ( 19,75 ) VODACOM *** B*** | -58.15
kC
kate C's updateReviewer Update
01 Oct 2024, 14:04I have not received a phone call today.
kC
kate C's update01 Oct 2024, 14:04
Reviewer Update
I have not received a phone call today.