Ignored after reporting ***** case to Vodacom

Someone opened an contract in my name and I reported the ***** case. I submitted all necessary documents required to prove that I did not open the contract. I was told to wait 14 days. It's been over 20 days and when I send an email to the ***** Dispute Department they ignore my emails. I tried sending and email to customer care where they aslo ignored me. I am now beginning to think this is a way they are making money *****ing people. I have run out of options and I can see I will end up being blacklisted because I refuse to pay for a contract I did not take out.