Ignore requests!

After countless interactions with Vodacom I have still not received the itemised billing statement I requested almost a month ago. And I have now been BILLED for said statement even though nothing has been received.<br> I keep getting responses from Vodacom like \which statement do you require"- I've responded 4 times now to say it's for April for cell number ***.<br> I was not suprised to see a very empty response from their online team on this platform telling me a consultant will respond in \""due time\"".<br> I have never had such pathetic service over such a simple request!!<br> """