HM
Hangwelani M
1 reviews | Active since Jun 2018
17 May 2019, 15:28
********, Arrogance and Unfaithful service I received today from Vodacom
What I have experienced today from Vodacom its so disappointing. The package short of Sim card and when I phoned Vodacom I was transferred amongst the consultants and nobody was willing to help me except to transfer me. I then had to request for the package return back. I am disappointed with Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 May 2019, 16:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 16:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
24 May 2019, 11:03Dear Hangwelani,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you this morning and we were advised that you were not available. We have responded to your query via email.
Regards
Consumer Website Team(SA)
Vodacom's reply24 May 2019, 11:03
Official
Dear Hangwelani,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you this morning and we were advised that you were not available. We have responded to your query via email.
Regards
Consumer Website Team(SA)
HM
Hangwelani M's updateReviewer Update
28 May 2019, 17:23Thank you. The package was returned back. I am so relieved.
HM
Hangwelani M's update28 May 2019, 17:23
Reviewer Update
Thank you. The package was returned back. I am so relieved.