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It seems that Vodacom is on the blink of total chaos, I have done two upgrades, one two days before month end and the other just after month end. The agreement was done over the telephone, monthly payment stay the same and the additional cost (admin fee) worth R160-00 (x2) will be deducted with the next payment. Two new sim cards was also supp**** and Vodacom would RICA them on my behalf. Note that my payments go of per debit order since 1996 when I bought my firs phone at Vodacom and have never missed a payment. Now my account is behind???? Sim swop was not done???? Spend 2 hours at Vodacom iLanga Mall Nelspruit...cannot help. You have just kicked a loyal customer in the ribs.