BT
Benita T

1 reviews | Active since Apr 2015

07 Mar 2018, 09:11

******** and Greedy

I am appalled to get a message via sms to inform me because of the 1% tax raise my monthly subscription will be adjusted. I signed my contract on 14%. I had to. I had no choice or else I can not have a contract, so Vodacom adapt the contract that the "Dear Valued customer" always draw the short string. That is not right. It angers me that we pay so much for something that should be cheap as dirt. To top that, I called customer service this morning. There is a Afrikaans option, but NEVER someone to serve you in your language. Remind me how am I a valued customer again? I want to be served in my own language.

0
Replies (2)
Vodacom
Vodacom's reply07 Mar 2018, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 12:09
Official

Good Day

Kindly note that feedback has now been sent to you.

Regards

Dominic